Woman with complex needs provided with multi-agency support to prevent re-offending

Woman with complex needs provided with multi-agency support to prevent re-offending image

Lizzie Nolan has reduced re-offending after being given support by multiple organisations to help address her complex needs.

She committed violent crimes in frustration, and stated she often offended to get sent to custody so that she had a roof over her head and a meal.

Lizzie’s violent behaviour was due to long-term drug and alcohol addiction which caused her to be banned from the borough of St. Helen’s and all hostels in Merseyside. Her last offence was assaulting a police officer and she had a history of assaulting the public.

Lizzie said: “I come from a family of drug and alcohol abusers and became an addict. But I am finished with that now and I am not going back.”

Merseyside Community Rehabilitation Company (M CRC) case manager Shelly Roberts Twinn recognised her complex needs and referred her to P3, a partner agency that works closely with M CRC to rehabilitate service users.

Lizzie was met by CRC staff on her release from prison in May. Heidi Price and Jackie Hampson from P3 met Lizzie the following day. Due to her history of aggressive and challenging behaviour, it was difficult for them to find her accommodation upon release from prison and Lizzie was once again homeless.

In protest Lizzie laid down in the street stopping peak time traffic until police and ambulance services arrived. Lizzie was accommodated within days of release and her support began.

Heidi said: “It was really difficult to get Lizzie the support she needed as she didn’t meet certain requirements.

“Referrals all stated that she was violent and had drug and alcohol addictions which caused refusals at hostels and homeless shelters.

“Lizzie’s complex needs were finally recognised after a professional’s meeting. She was allocated a mental health nurse who specialises with people who are homeless, and through a link with the Whitechapel hospital team, she was given another chance at the YMCA.

“We offered to ramp up our site support to three days a week and with two visits a week from the mental health nurse they agreed to a temporary space on their complex needs area.”

Since this P3 have liaised intensely with social care to highlight the difficulties Lizzie faces and her inability to manage without support to manage daily tasks.

Lizzie has been referred for specialised supported living.

Lizzie was six and a half stone when she was last released from prison.

She said: “I used to eat only pork pies, sausage rolls and Pepsi. Now I am nine stone. I feel a lot better.”

Jackie said: “Lizzie needed a number of health issues addressed that had not been highlighted before because of self-neglect and not meeting specific criteria for support.

“We have accompanied her to numerous GP appointments which are often repeat appointments as she forgets to apply creams or take necessary medications that will alleviate symptoms. The support has kept her out of hospital.

“She now has glasses and we hope to sort out her dental needs before her order finishes after Christmas when our support will also end. “

The involvement of P3 has ensured that social services are now re-engaging with Lizzie and attempting to find funding for her intensive long-term care.

Lizzie said: “This time my experience with probation has been different. I have got help for a lot of things and I feel a little bit more confident now.”